Department Head
Muhammad Zeshan
Dispatch Department
Listed in team directory
About Custom Connect
Built for logistics teams that need steady operational support
Custom Connect supports carriers, brokers, and shipping teams with practical logistics coordination built around responsiveness, visibility, and cross-border execution.
24/7
Support coverage
365
Days active
U.S. + CA
Cross-border focus
End-to-end
Operational support
Operating approach
Practical freight support with clear ownership
Custom Connect is positioned as a support partner for day-to-day logistics execution. The value is not abstract: dispatch handling, tracking updates, customs coordination, export bond support, and account management that stays responsive under pressure.
The company runs from Gujrat with a service focus on North American freight operations and the communication demands that come with them.
What defines the work
Four principles behind the service model
Always-on communication
Freight support only works when updates stay timely and responsibility is clear.
North America awareness
The operating focus is built around U.S. and Canada movement, including border-sensitive work.
Cross-border control
Customs support, export bond handling, and shipment readiness need follow-through, not guesswork.
Grounded execution
The service model stays practical: dispatch, tracking, escalation, and account continuity.
Team structure
Public team directory with clear profile cards
Custom Connect was founded by Asad Farooq in 2014. The team is organized functionally across dispatch, customs, tracking and tracing, and accounts so ownership stays clear from load intake through operational follow-through. The goal here is simple: make it easy for carriers, brokers, and partner companies to see who works at Custom Connect and in which role.
Founder and director
Asad Farooq
Leading Custom Connect since 2014, with the operating team structured around dispatch, customs, tracking, and accounts.
Founded
2014
Base
Gujrat
Departments
4
Public profiles
17
Department 1
Dispatch Department
Visible role and department cards for quick partner-side reference.
Listed profiles
4
Team Member
Qasim Ashraf
Dispatch Department
Listed in team directory
Team Member
Muhammad Umar
Dispatch Department
Listed in team directory
Team Member
Kashif Ali
Dispatch Department
Listed in team directory
Department 2
Customs
Visible role and department cards for quick partner-side reference.
Listed profiles
4
Department Head
Sharjeel Afzal
Customs
Listed in team directory
Team Member
Muhammad Rehan
Customs
Listed in team directory
Team Member
Hajra Asmat
Customs
Listed in team directory
Team Member
Hamza Ali
Customs
Listed in team directory
Department 3
Tracking and Tracing
Visible role and department cards for quick partner-side reference.
Listed profiles
6
Department Head
Tahir Jameel
Tracking and Tracing
Listed in team directory
Team Member
Shahzaib Saeed
Tracking and Tracing
Listed in team directory
Team Member
Muhammad Waleed
Tracking and Tracing
Listed in team directory
Team Member
Muhammad Ameer
Tracking and Tracing
Listed in team directory
Team Member
Bisma Butt
Tracking and Tracing
Listed in team directory
Team Member
Muhammad Zohaib
Tracking and Tracing
Listed in team directory
Department 4
Accounts
Visible role and department cards for quick partner-side reference.
Listed profiles
2
Team Member
Muhammad Aqeel
Accounts
Listed in team directory
Team Member
Rehan Ali
Accounts
Listed in team directory
01
Receive and plan
Loads, documents, and operating requirements are aligned before handoff gaps appear.
02
Track and communicate
Drivers, brokers, and internal teams stay informed through active follow-up and status reporting.
03
Manage border and exceptions
Customs, export bonds, and shipment issues are handled with fast escalation and clear ownership.
04
Close with accountability
Completed moves, recurring accounts, and next-step coordination stay organized for repeat business.
Next step